Privacy policy – updated: August 2025

Sirena Resort Curaçao is located at:
Kaya Djembe 23, Santa Rosa, Willemstad, Curaçao

We act as a rental intermediary and property manager on behalf of individual apartment owners at the resort.

Contact for privacy inquiries:
📧 contact@sirenaresortcuracao.com

We only process personal data necessary for:

• Processing and managing reservations
• Fulfilling your stay at the resort
• Communicating before, during, and after your stay
• Offering additional services (such as cleaning, car rental, airport transfers)
• Sending information or newsletters (only if you have subscribed)
• Complying with legal obligations (such as tourist registration or tax regulations)

Examples of data we process:

• Name, address, email address, phone number
• Number of guests, travel dates, type of apartment
• Payment details (if applicable)
• Flight details (if provided)
• Preferences or special requests related to your stay

We process your personal data on the following legal bases:

• Performance of a contract – e.g., reserving an apartment or arranging extra services
• Legal obligation – e.g., storing invoices or reporting guests for tourist registration
• Legitimate interest – e.g., improving our services or informing you about your stay
• Consent – e.g., when you sign up for our newsletter

If you sign up for our newsletter, we will use your name and email address exclusively to send you relevant updates and offers about Sirena Resort.

• You can unsubscribe at any time via the link at the bottom of each email.
• We will only send marketing communication if you have given prior consent.

We do not store your data longer than necessary, unless required by law:

• Reservation data: up to 7 years (tax record retention)
• Marketing contact data: until you unsubscribe
• Correspondence: up to 2 years after your stay

We only share your data with third parties when necessary to provide our services, such as:

• Cleaning or maintenance services
• Car rental companies or airport transfer services (if booked via us)
• Hosting provider of our booking software and/or website

Where required, we sign data processing agreements with these parties. We never sell or trade your data.

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (where legally possible)
• Restrict or object to processing
• Transfer your data (data portability)

Submit a request:
📧 contact@sirenaresortcuracao.com

We take appropriate technical and organizational measures, including:

• Secure storage and access to digital data
• Encrypted backups
• Restricted access to sensitive information
• Regular updates and security software

Our website only uses functional cookies necessary for proper operation (such as booking processing).

We do not use tracking cookies or advertising networks.

If you have a complaint about how we handle your data:

📧 contact@sirenaresortcuracao.com

If you live in the EU, you can also file a complaint with the Data Protection Authority in your country.

Sirena Resort may update this policy. The latest version is always available at:
🌐 www.sirenaresortcuracao.com/privacybeleid

• Read our Terms & Conditions for rental, payment, and cancellation policies.
• Check our Frequently Asked Questions (FAQ) for practical information.